Our commitment
We want every client, partner and team member to be able to raise concerns safely. Every complaint is reviewed confidentially and taken seriously.
What you can report
- Dissatisfaction with our services or communication.
- Suspected breaches of law, contracts or our internal policies.
- Concerns about data protection, security or ethical conduct.
How to submit a complaint
Email hello@pluginfy.com with the subject line "Complaint", or write to us at 307 Madina Heights, Lahore, Pakistan. Please describe the issue and, if possible, include relevant dates, people involved and any supporting documents. You may submit a report anonymously.
What happens next
- We confirm receipt within 7 days.
- A designated person reviews the complaint independently and may contact you for more information.
- We aim to inform you of the outcome and any action taken within 3 months.
Protection from retaliation
Anyone who reports a concern in good faith is protected against retaliation. We keep the identity of the person reporting confidential.